If you believe you have received a defective item, please chat with a live agent and describe the problems you are having.

We will need the following:

• Your order number
• A description of the product problem
• The product’s name
• A photograph or video of the flaw

Our support staff will then review your claim and notify you as soon as possible whether it has been approved or denied. If your claim is approved, we will gladly credit your account.

If you have any questions or concerns, please contact our knowledgeable support team! They are available to answer all of your questions via live chat.